Law-enforcement guide
How to request records and preservation
This page is for law-enforcement officers, prosecutors, and civil counsel with a lawful basis to request records. We cooperate with valid legal process and voluntarily assist in emergencies involving imminent threats to life.
Where to send requests
- Subpoenas, court orders, search warrants: email info@proxyserver.tech with "Legal request" in the subject and the signed original attached. We accept PDF from an official address of the requesting agency.
- Preservation letters (18 USC §2703(f) or equivalent): same address with "Preservation" in the subject; we preserve for 90 days, extendable on request.
- Emergency disclosure requests (imminent threat to life): same address with "URGENT" in the subject and a brief description. We aim to respond within 2 hours.
What we need in a request
To map an IP to a customer, include:
- The offending IP address.
- A timestamp with timezone — exact date, time, UTC offset.
- The nature of the investigation (case number, statute, jurisdiction).
- An official agency email or case contact.
What we can provide
- The customer account that controlled the specific mobile proxy at the time indicated, including email of record, signup date, and signup IP.
- Payment metadata: provider (TON, CryptoBot, Cryptomus, Stars), transaction hashes or invoice ids, USD amounts.
- Login history for the account over the retention window below.
- Telegram user id if the account is linked.
We do NOT retain the content of customer traffic through the proxies. We can only tell you which customer was assigned which proxy / IP at a given time.
Retention
- Access logs (IP + timestamp of logins, purchases, rotations): 90 days.
- Account, purchase, transaction records: life of account + 24 months.
- Admin audit log: indefinite.
For data older than standard retention, send a preservation letter BEFORE the retention window expires.
Notification to users
We generally notify affected account-holders of requests for their records, unless the request includes a non-disclosure order, or notification would interfere with an imminent-threat investigation.
Fees
Reasonable cost-recovery fees for voluminous or complex requests may apply, consistent with applicable law.